Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship all over the world, simply add your address when checking out and your shipping will be calculated for you.
What is your processing time?
As our items are made in house, they take a little time to design, print and packaged with care.
Our standard processing time is 3-5 working days.
Express is 1-3 working days.
How do I track my order?
When your order is dispatched you will receive an email with your tracking information on.
Returns
How do I return an item?
Please pop us a message with the reason for your return, we always strive for first class customer service and will help to resolve any issues where possible.
When contacting us please include your order number and reason for requesting a return.
Personalised items are none returnable.
How long does it take to process my return?
Providing your item isn't personalised and it's within 30 days we can accept your return.
Once we have your item we will process any exchange or return with 10 working days unless otherwise agreed.
Can I exchange for a different item?
We can sometimes offer this depending on the item you are looking to exchange.
Please email us on hello@prettybox.co.uk with your order number to discuss.